Itis good practice, as suggested by AliExpress, to contact the seller to ask for cancellation. Nevertheless, some sellers decide to ship things even if you do so in a timely manner In that case, (chat) customer support says you may open a dispute 10 days after it is shipped, but, to avoid opening too many disputes, I suggest you make it Isit too late to cancel the order? The order has a tracking code, but as I've mentioned it hasn't been shipped - and since I now know that this store's reputation is not good, I'm wondering if at this point I can cancel the order and get my money back. Please check our introduction to the Aliexpress sub. Aliexpresshas very different rules than your average Western e-commerce site. So we try to help you by providing several guides & FAQs. You can find these guides by filtering for the "Aliexpress 101" flair. Just click on the red subtitle above. These are some of the most important FAQs: how to talk to a human on customer support and get past Ifyou write an email to AliExpress, they will freeze the order and won’t pay the seller till they find a solution to your problem. This happens most often when AliExpress closes a shop (temporarily or definitely) and paralyzes their activity. If they close the shop definitely they will reimburse you in a few days time. Ifyou cancel within 2 hours of payment and the order has not yet shipped, you can claim a full and immediate refund. Resolution support If there's a problem with your refund, we will help mediate to get your money back. Theseller can cancel the order. In this case AliExpress administration will close the order and you will automatically get a refund. It hardly takes more than 20 days. There is no need to worry – you will get your money back within two weeks in this case. A Few Tips on Making Purchases on AliExpress. Now sign into your account on AliExpress and go to “My Orders”. Next, check your order status through the tabs below. If you find that your shipment status is late, you can contact your supplier directly and ask for a product reshipment. Then, email your customer (s) and inform them of the shipping problem. Okaysooo here’s the series of events: -I ordered on the 9th -Found similar shoes at a local store for a similar price, I was deciding whether the local store would be a safer choice -Looked at the product page again and decided to cancel my order (11th) -Today (12th) the seller ships it anyway and asks me why I wanted to cancel. CHAoEF1.